Frequently Asked Questions
Everything you need to know about finding your perfect gown at Bella Luna.
How do I determine my correct size for a Bella Luna gown?
Since our gowns are designed with precision tailoring, we recommend consulting our detailed Size Guide located on each product page. For the best fit, have a professional take your bust, waist, and hip measurements, then compare them to our specific brand dimensions.
What is your return policy for evening wear and bridal gowns?
We offer a 14-day return window for all unworn, unwashed items with original tags and security ribbons attached. Please note that custom-made or altered gowns are final sale and cannot be returned or exchanged.
How long does shipping take for made-to-order pieces?
Standard shipping for in-stock items takes 3-5 business days. For made-to-order or 'pre-order' gowns, please allow 4-6 weeks for production and quality inspection before your item is dispatched.
Do you offer international shipping and who pays for customs?
Yes, Bella Luna Gowns ships worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer and are determined by your local customs office.
Can I request custom modifications to an existing design?
We offer minor modifications on select styles, such as strap adjustments or hem lengths, for an additional fee. Please contact our concierge team at [email protected] before placing your order to discuss your specific needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay, allowing you to buy your dream gown now and pay over time.